Return and Exchange Policy

At Dainfex, we strive to provide high-quality products and excellent customer service. While our general policy states that all sales are final, we understand that sometimes issues arise. Here’s how we handle returns and exchanges:

1. Damaged or Defective Items:
   • If you receive damaged merchandise or items with printing defects, we’re here to help.
   • Please take clear photos of the damaged areas and any relevant details (such as tags or labels).
   • Contact our customer support team within 14 days of receiving the order.
   • We’ll assess the situation and provide options for either an exchange or a refund.
2. Exchange Process:
   • If you’d like to exchange an item for a different size or color, follow these steps:
     • Contact our customer support team within 14 days of receiving the order.
     • Provide the order number, item details, and photos (if applicable).
     • We’ll guide you through the exchange process.
     • You can choose an alternative product of equal or lesser value.
3. Refund Process:
   • For eligible refunds, we’ll issue the refund to the original form of payment used during the purchase.
   • Proof of purchase (receipt, invoice, or order confirmation) is required.
   • Refunds will be processed within 5 business days after receiving the returned item.
4. Conditions for Returns and Exchanges:
   • Items must be unworn, unwashed, and in their original condition.
   • Tags and labels must remain attached.
   • We reserve the right to refuse returns or exchanges if the conditions are not met.
5. Contact Us:
   • Reach out to our customer support team via email at support@dainfex.com or here.
   • Provide the necessary details, including order number and photos.
   • We’ll assist you promptly.

Thank you for choosing Dainfex! We appreciate your business and are committed to ensuring your satisfaction.