Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
Can I cancel my order?
Unfortunately, we are not able to cancel an order once it has been placed.
I put the wrong address in my order, what should I do?
You have up to a maximum of 12 hours to change the shipping address, once 12 hours have passed it will not be possible to change it no longer.
Please be careful when entering your shipping address, Dainfex will not be responsible for orders sent to the incorrect delivery address provided by the customer.
I have not received my order confirmation, what should I do?
Sending order confirmations can sometimes take up to 24 hours due to high demand. if you have not received your order confirmation email after 24 hours, please contact us here.
How can I track my order?
Once your order has been fulfilled, you will receive an email with your tracking information. you can track the progress of your order directly on our tracking order page.
My order seems to have stopped moving, what should I do?
If your package stops moving at any point, do not fret! it is still on its way to you and is likely just clearing customs. occasionally, there may be delays due to customs or weather events. if this happens, your tracking page will be updated with the latest shipping status.
Do you offer returns?
We are unable to offer refunds, returns, or exchanges, all sales are final. please note, Dainfex reserves the right to refuse all returns, reshipments, and refunds.
in the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. customers must include photos of the issue and a screenshot of your order confirmation email. to start this process please visit our contact us.
Do you offer exchanges?
Unfortunately, we are unable to process exchanges at this time.
My items have arrived damaged, what should I do?
Please contact us immediately, within 48 hours of receiving your order with your order number, via our contact us page. please note you may need to provide multiple photos of the damaged products.
I have received the wrong items in my order, what should I do?
Please visit our page here, within 48 hours of receiving your order, so that we can take care of this for you. please provide your order number with your inquiry.
What forms of payment do you accept?
We accept online payments via visa, mastercard, american express, discover, and paypal. if you are an international consumer, we also accept local payment providers. you’ll see this list when you visit our checkout page.